This Privacy Policy explains how cuci2vip collects, uses, stores, and protects the personal data of our members and visitors in accordance with applicable data protection principles.
cuci2vip collects only the personal data necessary to operate your account securely — identity details, contact information, payment records, and usage data generated during your sessions on the Platform.
Your data is protected with TLS encryption in transit and AES-256 encryption at rest. Access to personally identifiable information within cuci2vip is restricted to authorised personnel only on a need-to-know basis.
cuci2vip does not sell your personal data. Data is shared only with trusted service providers who are contractually bound to protect it, and with regulators or law enforcement where legally required.
You have the right to access, correct, and request deletion of your personal data held by cuci2vip, subject to our legal retention obligations. Contact our support team to exercise any of these rights.
cuci2vip uses cookies to maintain your session, remember preferences, and analyse Platform performance. You can manage cookie preferences through your browser settings at any time.
cuci2vip retains personal data for as long as your account is active and for a minimum of five (5) years following account closure, in line with anti-money-laundering regulatory requirements.
This Privacy Policy ("Policy") is issued by cuci2vip ("cuci2vip", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Member", "Visitor") who access or use the cuci2vip Platform at cuci2vip.net, including its sub-pages, services, live casino, sportsbook, and any communications between you and cuci2vip.
cuci2vip is committed to handling personal data responsibly and in accordance with internationally recognised data protection principles, including the principles of lawfulness, fairness, transparency, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
By registering a cuci2vip account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the cuci2vip Platform.
cuci2vip is the data controller for personal data collected through the Platform. For questions or concerns regarding the processing of your personal data, you may contact cuci2vip at the contact details provided in Section 15 of this Policy.
cuci2vip processes personal data in connection with its operation as a licensed online gaming and sports betting operator. Processing activities include account management, transaction processing, regulatory compliance, responsible gaming monitoring, and customer support.
cuci2vip collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | At registration and during KYC verification |
| Contact Data | Email address, mobile phone number, residential address | At registration |
| Account Data | Username, encrypted password, account preferences, communication settings | At registration and during account use |
| Financial Data | Bank account details, e-wallet identifiers (Maybank, CIMB, Touch n Go, Boost, DuitNow), deposit and withdrawal records | When transacting on the Platform |
| Transaction Data | Bet history, game session records, bonus usage, winning and loss records | During Platform use |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone, session duration | Automatically during Platform access |
| Usage Data | Pages visited, features used, click patterns, time spent on sections of the Platform | Automatically via cookies and server logs |
| Communications Data | Support chat transcripts, emails, feedback submitted to cuci2vip | When you contact cuci2vip |
cuci2vip does not collect special categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, or biometric data) except where specifically required by applicable law or regulatory authority direction.
cuci2vip processes your personal data on the following legal bases:
cuci2vip uses your personal data for the following purposes:
cuci2vip does not sell, rent, or trade your personal data to third parties for commercial purposes. cuci2vip may share your data with the following categories of recipients in the circumstances described:
Where personal data is shared with third-party service providers, cuci2vip implements contractual safeguards to ensure those providers process data only as directed by cuci2vip and maintain standards of security and confidentiality consistent with this Policy.
The cuci2vip Platform uses cookies and similar tracking technologies to operate certain Platform functions and to gather usage analytics. The following types of cookies may be used:
You may manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair the functionality of the cuci2vip Platform, including your ability to log in and maintain a session. cuci2vip does not use advertising or cross-site tracking cookies.
cuci2vip implements technical and organisational security measures proportionate to the risk associated with the personal data it processes. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, cuci2vip will notify affected members and relevant regulatory authorities as required by applicable law.
cuci2vip retains your personal data for as long as your cuci2vip account remains active. Following account closure, cuci2vip retains your personal data for a minimum period of five (5) years from the date of closure. This retention period reflects cuci2vip's legal obligations under AML and KYC regulation, which require gaming operators to maintain transaction and identity records for specified periods to support regulatory audits and law enforcement enquiries.
Personal data that is no longer required for any legitimate purpose and for which the retention period has expired will be securely deleted or anonymised in accordance with cuci2vip's internal data retention schedule.
cuci2vip may store and process your personal data on servers located outside of Malaysia. Where such transfers occur, cuci2vip implements appropriate safeguards to ensure that your data receives a level of protection consistent with the principles described in this Policy and with the requirements of applicable data protection law. These safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing an adequate level of data protection.
Subject to applicable law and certain legal exceptions, you have the following rights in relation to your personal data held by cuci2vip:
To exercise any of these rights, contact the cuci2vip support team using the contact details in Section 15. cuci2vip will respond to valid requests within thirty (30) days. In complex or high-volume cases, this period may be extended by a further two (2) months, and cuci2vip will notify you of any such extension.
The cuci2vip Platform is strictly restricted to individuals who are 21 years of age or older. cuci2vip does not knowingly collect or process personal data from individuals under the age of 21. If cuci2vip becomes aware that personal data has been collected from an underage individual, the associated account will be immediately closed and the personal data deleted in accordance with our retention obligations.
If you have reason to believe that an individual under the age of 21 has registered a cuci2vip account, please contact cuci2vip support immediately.
The cuci2vip Platform may contain references to third-party services, including payment processors and game providers. cuci2vip is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your cuci2vip account, particularly your chosen Malaysian payment provider (such as Maybank, Touch n Go eWallet, or Boost).
cuci2vip reserves the right to update this Privacy Policy at any time. Material updates will be communicated to active members via the registered email address associated with the cuci2vip account and/or via a notice displayed on the Platform. The updated Policy will specify the effective date. Continued use of the cuci2vip Platform following the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and may close your account in accordance with the cuci2vip Terms & Conditions.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cuci2vip, please contact us through the following channels:
cuci2vip aims to acknowledge all written privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days of receipt.
cuci2vip is built for Malaysian players who expect their data to be handled with the same care as their winnings. Questions about your data? Our support team is here.